Shipping & Returns

*All Sale, Promo Codes and Vintage items are Final Sale*

 

Full Price Eliyas Label Items:

Orders must be returned within 10 days of delivery date

Returns must be requested within 5 days of receiving, and shipped to our office within 5 days following. 

*Now Offering Return Labels*

When requesting a return, please be sure to click the " I would like a return label " option.

A return label will be emailed to you shortly.

$9 label cost will be deducted from refund. 

We hope you’re in love with your new purchase! If you decide an item is not right for you, please click the link below to begins the returns process. 

https://eliyasreturns.myreturnscenter.com/

All items must arrive at our returns department, in pristine condition. It must be unworn, unwashed, unmarked, unscented (no perfume, deodorant or makeup stains.)  Please be mindful of delicate fabrics, we will not accept anything with snags or pulls. Items must be returned with all original tags and labels attached and with the receipt - within  10 days of receiving.

STAY SAFE:, please email us and we will be happy to send you a return label. Cost is $9 (for U.S.) that we will deduct from returns refund. Sending love to you.

Eliyas Label reserves the right to refuse any items that do not meet the above criteria.

If we receive damaged items or past due returns, we will contact you and hold item(s) for 48 hours only. You may provide a pre-paid shipping label within that time frame and we will ship it back to you.

If we receive a return that did not go through our returns center, there will be a $10 restocking fee deducted from your refund. We ask that you adhere to the returns guidelines to avoid this fee. 

If these requests are met, you will receive a full refund minus the original shipping charge. Please allow 7 business days from when we receive your package for your return to be processed, and an additional 14 days to see the refund in your bank account. Once processed, we will email you a confirmation. Please note, we do not refund original shipping costs.

Please send returns to:
Eliyas Label
714 Flanders Drive 
Valley Stream, NY 11581

Vintage:

When choosing to shop vintage, please review all photos, descriptions, and size measurements before purchasing.
Vintage pieces are all FINAL SALE. No exceptions.
If you receive a wrong item, please email us at eliyaslabel@gmail.com and we will provide assistance. 
For complete information on Eliyas Vintage, read our current blog posts. 

 

Exchanges:

We are excited to announce we recently started offering FREE exchanges on full price items! Vintage and Sale items not illegible. We offer size, and length exchange. We will not accept an exchange for a different product or color. 

Exchanges are final sale.
Complimentary exchanges are only valid U.S. orders.
Exchanges must be requested within 5 days of receiving, and shipped within 5 days of receiving return label.

How to exchange:

1: First check the website to see if we have the size/ color you need in stock. We do not have any extra stock that is not on the website. 

2: Email us with your order number, what item from your order you would like to exchange, and what item you would like sent to you.

3: Then we will email you a return label to ship back item you no longer want, once it is shipped, email us the tracking information.

4: When we see the tracking number, we will then ship out a new item. 

Shipping:

U.S. flat rate shipping: $9
International: $30
We ship nationally with USPS. All items will be shipped within 3 business days. Please expect longer handling times during holiday season. If you need your order even faster than the expedited speed, please contact us to discuss a personalized shipping rate. International customers, we love you! Please email us to discuss shipping rates and timeframes. 

 

Sale Items:

All items on sale are final sale and we will not accept returns.

We will not make any exceptions, so please email us with any questions you may have about size and fit.

We are always happy to answer questions :)

Promo Codes:

Promo codes and Flash sales above 20% are final sale. We do not offer price adjustments for orders placed before or after promotion times.

 

Package Deals:

When returning a part of a package deal, the price of refund will change accordingly. We do not recommend purchasing packages and returning part of order solely for price savings, we do not honor original package price. 

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