Returns & Exchanges

Eliyasland is built on the passion to create joyful, wearable wardrobes without having to compromising your incredible sense of style. 

If a purchase doesn’t suit you or spark joy, here is our simple and easy to follow return policy. 
We are a small business with a big heart (and wonderful team of females) that is eager to help! If you have any questions about our policy or processing a return, please email us 

Full Price Eliyas Label Items:

 This does not include: sale, vintage or promotional items.  

Orders must be returned within 10 days of delivery date.
Returns must be requested within 5 days of delivery, and shipped to our office within 5 days of receiving an email confirmation that your return was approved.   

To receive a pre-paid label: when requesting a return, please be sure to click the "I would like a return label" option. A $9 fee will be deducted from the final refund. 


We work meticulously to package orders carefully and deliver them to you with love.
All items should arrive back at our returns department, in pristine condition. It must be unworn, unwashed, unmarked, unscented (no perfume, deodorant or makeup stains.)  Please be mindful of delicate fabrics, we will not accept anything with snags or pulls. Items must be returned with all original tags and labels attached. 

Eliyas Label reserves the right to refuse any items that do not meet the above criteria.

If we receive damaged items or past due returns, we will contact you and hold item(s) for 48 hours only. You may provide a pre-paid shipping label within that time frame and we will ship it back to you.

If we receive a return that did not go through our returns center, there will be a $10 restocking fee deducted from your refund. We ask that you adhere to the returns guidelines to avoid this fee.

When we receive your return, we will issue a  refund minus the original shipping charge and return label. Once processed, we will email you a confirmation. Please allow 7 business days from when we receive your package for your return to be processed. Please allow an additional 5-10 business days to see the refund in your bank account. 


Vintage pieces are all FINAL SALE.
No exceptions

Vintage orders may not be canceled on a day of launch. Please review your cart before checkout to avoid mistakes on purchases. 
Vintage is one of a kind, curated gems from the past. Most are pre-owned and we do our very best to give detailed descriptions and quality grading by each product. Please take the time to review all photos, descriptions, and size measurements before purchasing. 
We always recommend emailing us if you need further photos, measurements or details of a garment before purchasing. 
For more information on Eliyas Vintage, read our current blog posts. 



We are excited to announce we recently started offering FREE exchanges on full price items! Vintage and Sale items not illegible.
We offer size, and length exchange. We will not accept an exchange for a different product or color. 

Exchanges are final sale.
Complimentary exchanges are only valid U.S. orders.
Exchanges must be requested within 5 days of receiving, and shipped within 5 days of receiving return label.

How to exchange:

1: First check the website to see if we have the size/ color you need in stock. We do not have any extra stock that is not on the website. 

2: Email us with your order number, what item from your order you would like to exchange, and what item you would like sent to you.

3: Then we will email you a return label to ship back item you no longer want, once it is shipped, email us the tracking information.

4: When we see the tracking number, we will then ship out a new item. 


 Sale Items:

All items on sale are final sale.
Sale items are not eligible for returns or exchanges. 

As always, we are eager to chat via email if you have any inquiries before placing an order.  

Promo Codes:

Promo codes and Flash sales beyond 20% discount are final sale.
We do not offer price adjustments for orders placed before or after promotion times.


Package Deals:

When returning a part of a package deal, the price of refund will change accordingly. We do not recommend purchasing packages and returning part of order solely for price savings, we do not honor original package price. 

Eliyas Address:

1057 Broadway, Woodmere NY, 11598



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